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Customer Support

Contact Us

Have questions about your tournament, Event Pass billing, or need organizer assistance? We're here to help.

Email Support

For general inquiries, organizer onboarding, and Event Pass invoice requests:

support@fixtur.live

Working Hours

Our engineering & tournament operations desk operates:

Monday – Saturday

9:00 AM – 7:00 PM IST

Priority weekend tournament hotline available

Billing & Gateway

Payment processing assistance, transaction verification, or invoice receipts:

billing@fixtur.live

Registered Entity & Operational Office

Fixtur Technologies

Indiranagar, 100 Feet Road
Bengaluru, Karnataka 560038
India

Grievance Redressal Mechanism

Pursuant to Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules:

Officer: Nodal Grievance Officer

Email: grievance@fixtur.live

Response SLA: Acknowledgement within 24 hours, resolution within 15 days.